Q-Where are you based?
Q-Which Shipping port you need?
A- Nhava Sheva JNPT Mumbai
Q- What is the Shipping time?
A- We take about 30 days to ship an order/ Production lead time is 30 Days Ex-Factory
Q- Can your products be customized/Personalized?
A- Yes, we welcome the modifications according to our customers.
Q-Can you Air Freight the Shipment?
A- Yes, We can do Airfreight.
Q-Can you provide Door to Door Service?
A- Yes, we can send your shipment to your Door Steps.
Q-What is the Warranty of the products?
A- Our all Products carry a Replacement warranty. The customer should inform about the defective products within 20 days of delivery.
Q- Do you Carry Product Liability Insurance?
A- We have PLI for some of our products. But we can ensure the product on customer request. The PLI costing will be absorbed in Product cost.
Q-Can you provide samples? is it Refundable
A- Yes, we can send samples by using Expedited UPS/FedEx services. Samples carry nominal charges that are refundable on order.
Note- Mold cost for new designs is not refundable
Q- Can you make our design?
A- Yes, we can produce your custom design. Just show us your drawings/Ideas/pictures.
Q-Do you accept PayPal payments?
A- Yes, we accept PayPal Payments.
Q-Are you EDI Compliant?