Q1. Are you a factory?
A:Yes, we are a factory, a manufacturer.
Q2. Can the product be customized according to my requirements?
A:Yes, we have our own R&D team. You can communicate your requirements with us, our engineers will give you a drawing
confirmation, and then the production department will complete the product.
Q3. Can I have a sample order ?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q4. What about the lead time?
A:Because we have a wide range of products, some commonly used equipment and consumables are in stock, and we can ship them when we receive the payment. Some customized products have a delivery period of 2-6 weeks depending on the production cycle.
Q5. What kind of warranty can you provide?
A:For equipment, we provide a one-year warranty period for the main parts after commissioning.But consumables are not covered by the warranty.If the product is damaged due to the transportation process, please contact us within 7 days after receiving the product.
Q6. Do you have experience in foreign projects?
A:Yes,we have.We have participated in the design and construction of sample preparation laboratories and fire assay laboratories in many countries.
For example,full set of fire assay equipment and tools, consumables for AZANA Lab in Ethiopia;containerized lab of fire assay for AHK lab in South Korea ;containerized lab of sample preparing for AHK lab in Chile;containerized lab of sample preparing in Zambia etc.You can communicate with us for more details.