1.Q:Are you a factory or trading company?
A:We are a factory and welcome to visit us at any time.We can pick you up if inform us in advance.
2. Q:Are your products safe for kids?
A:Yes,we use food grade environmental materials imported from USA and Canada and we passed Test of EN71-1,-2,-3.
3. Q:What's your payment term?
A: Usuallly, pre-paid 30% deposit then pay the balance before delivery. You can make Trade Assurance order on Alibaba which can 100% protect quality,shippment and payment.
4. Q:What's the way and time of transportation?
A:By express about 3-5 days,by ship about 20-40days,by air about 3 days.
5.Q:Which port do you export?
A: Ningbo port is recommended strongly as it is closest to us, but other port such as Shanghai is also available
6.Q:What's your delivery time?
A:It depends on your order quantity and products. But normally, our production time is 10 to 15 working days after deposit
7.Q:Can you do OEM /ODM orders?
A:Yes, we accept OEM/ODM order as we have a Experienced design team, professional technical team and strong production capacity.
8.Q:What service can you supply?
A:Free Design Service:If you have ground size ,we can design for you depend on your requirement; 1-to-1 Service:Once ordered,there will be a sale specially follow your order and send you pictures showing every production progress of your goods at your request; Free Replacement Service :If non-human damage,we can replace the damage parts for you for free within1 year.
9.Q: May I know the production state of my order?
A: Yes. We will send you information and photos at different production stage of your order in time if you need
10.Q:Can we choose color of product?
A: Yes, we have series colors for your option, welcome to contact us.