Q: Can you do the design for us?
A: Yes, our creative design team are here to help. From inital idea through to concept artwork and pre-production sample. We offer free artwork visuals as part of our service where you can see exactly your products will look at, our team of experts can also advice the best products for your campaign.
Q: What kind of files do you accept for printing?
A: AI,PDF,CDR,EPS, etc vector format file.
Q: What's your MOQ?
A: If you buy our design, then there is no MOQ needed; If you want to customize your own design, then there will be MOQ and different item has different MOQ.
Q: How can I place an order?
A: You can contact any of our sales person for an order. Please provide the details of your requirements as clear as possible. So we can send you the specific offer at the first time. For designing or further discussion, it's better to contact us with trade manager of alibaba, MSN messenger, Skype, or other instant ways, in case of any delays.
Q: What's your sample policy?
A: For our design, sample is available only if you can pay for the sample fee and shipping fee. And the
sample cost will be returned when you make bulk order.
Q: What's your payment terms?
A: Usually for stock orders, full payment should be made before shipment. For OEM orders, payment
could be 30% deposit paid in advance and 70% balance before shipment.
Q: What's your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU.