1.Are you manufacturer or trading company?
We are a direct factory. Welcome to visit our factory anytime at your convenience.
2.Can I get a sample?How is the sample charge?
Yes,we can send you sample to you test our products quality.We will charge $50 each sample including the shipping cost.
and if you are not satisfied with our samples we can refund the sample fee to you.
3.What's the MOQ?
For the products we have in stock ,MOQ is 6 pieces per type .For customization MOQ are depend on the products craft,for simple craft MOQ 50 pieces is OK ,for complicated MOQ need reach 100 pieces per style
4.Can you produce according to the samples or drawings?
Yes, we can produce according to your samples or technical drawings.
For digital art, we prefer a PC file saved in CorelDRAW(.cdr), Photoshop(.psd), Illustrator(.ai), of course, jpg and pdf files are also acceptable, higher resolution will be better.
Tips: always remember to convert text to outlines or curves, or you must include the font files with the design file.
5.What is your terms of payment?
(1)Sample cost / Moude cost to be prepaid prior to sampling;
(2)30% deposit to be prepaid prior to mass production;
(3)Balance to be prepaid after Inspection, before shipment.
For stable customers, we accept monthly payment.
For small amount, we accept PayPal which is fast and convenient, for large amount, we accept T/T.
6.What is the lead time?
(1)Sample Lead Time -- 7~15 days upon receipt of your sample/artwork and advanced payment.
(2)Production Lead Time – 30~50 days upon receipt of your approval of the pre-production sample and advanced payment.The specific delivery time depends on the items and the quantity of your order.
7.What are your terms of delivery?
We accept EXW, FOB, C&F, etc. You can choose the one which is the most convenient or cost effective for you.
8.How to solve the quality problems after sales?
Show us clear photos or video of the quality problem, or send back a few samples for our study, we will make a satisfied solution for you within 24 hours after we confirm the problem.