Q: Are you a factory or a trading company?
A: We are professional medical equipments & scooter manufacturer.
Q: What's your warranty policy?
A: We provide 1 year free warranty for wheelchairs & scooters by non-human factor. You just need to send us pictures or videos of the damaged parts, then we send new parts or compensation to you.
Q: Can we have your sample?
A: Samples are available and be ready in 7-15 days upon receipt of payment.
Q:Compared with peers, what are our advantages for UCOM electric wheelchair?
A:Factory advantage: the largest production scale in the industry
B:Product advantages: There are many types, the most in the same industry, not limited to wheelchair scooters, including nursing beds, sanitary products.*Etc.; there are many materials, from aluminum alloy, magnesium alloy to carbon fiber; products are intelligent.
Q:After purchase, if there is a problem with quality or use, how to solve it?
A:During the product warranty period, the factory is responsible for handling quality problems free of charge; they can provide operation guidance videos for each product.
Q:How about Warranty ?
A: First ,We guarantee product quality ,Strictly tested before shipment.
Second ,damage to accessories caused by non-human factors during the warranty period ,We will ship it for free.
lithium battery 12months warranty,motor, controller1 year warranty,Aluminum alloy frame 3 years warranty.