Q: What is the delivery time of a sample?
A: 3 days with opp bag package.
Q: How do you ship the samples?
A: By Express: DHL/UPS/FedEX/TNT
Q: What is the MOQ?
A1: No MOQ if you choose our formula;
A2: MOQ 1000Kg for Customized formula.
Q: What is the delivery time for mass order?
A1: 7-15 days for if you choose our formula.
A2: For customized formula, delivery time will vary according to specific formula.
Q: How do you control the quality ?
A: Strict IQC standard before delivery, then we have 7 QC steps to guarantee the quality:air tight test/function test/QA
test/Aging test/Visual test//weighing.
Q: What is the warranty period?
A: At least 12 months, negotiable.
Q: What is your general failure rate?
A: Lower than 0.3%.
Q: How to deal with the case if the hard wax is in poor quality after sales?
A: Just inform us the weight of poor hard wax, we will be free of charge to send you the perfect ones in your next repeat orders.