Q1. Are you a factory or a trading company, can you support OEM customization?
A: We are manufacturers, and the delivery time and customizable OEM service are more flexible.
Q2. Is there any discount for bulk orders?
Yes, bulk orders are welcomed. And we will be glad to offer you better price discounts based on your order quantity. So please feel free to contact us when you need to take large order quantities or customized products.
Q3. Can we get a sample?
A2.yes, indeed. We offer the sample as free, but the delivery fee has to be paid by the customer. We will refund the charge after you placed an order
Q4. When my order will be shipped out? My tracking number is not working, what should I do?
For stock items, usually, we will ship out your orders in 1-3 workdays. If there's any delay, we will contact you in time. For tracking, once the package has left our warehouse, it will take 1-3 business days to process in the post system. Please wait a little more time and try it again later. Meanwhile, our sales representative will contact you when you receive it!
Q5. Where is your factory? How do I get there?
Our factory is in Shenzhen, China. You can fly directly to Shenzhen Baoan Airport, and we will pick you up from the airport to the factory. Welcome to visit our factory.
Q6. How about OEM? I want my special design?
A: Based on a certain number, OEM/ODM orders are warmly welcomed. Your barcode and logo can be printed in a carton pack according to a specific amount.
Q7. How does your factory handle quality control?
A: Quality is the top priority. We always attach great importance to quality control from start to finish. Our factory has obtained FCC and ROHS certification. We have an excellent quality control process and department. We test all products 100% before packaging.
Q8. Which kinds of material for our products?
TPU, PC, TPU+PC, Silicone, Metal, Leather, Acrylic, Glass, etc... ...
Q9.Can I mix models&colors?
Yes, sure, mixed orders or colors are acceptable. You can leave us a message about what models&colors you may need.
Q10.Quality after-sales problem？
If the product has quality problems, you can take pictures and videos for us. When we confirm it, we will give you a satisfactory solution and refund you the damaged part