1. This is my first time buy from your company , how to arrange the shipping for me ? A: We usually send order by FEDEX, UPS, TNT or DHL. If you have carrier account, it will be convenient for both of us. If you don't have a relevant account, we will immediately create a link on Alibaba and send you at the meantime, what you need to do is just make a purchase. 2. Can I get samples? How long is the sample lead time? A:Yes, certainly. We will provide the existing samples for free, Sample fee is refundable when the bulk order meets our MOQ .Regular buyers: Free Sample, Normally 5-10 days for normal styles. 3. Can you do the design for us ? Our design team has the expertise to provide the jewelry solution that specifically suits every customs’ requirement. 4. Notice Please note that the price on Alibaba is for your reference .The actual price will be different from current price of raw materials ,exchange rate ,and your order quantity. Hope you can understand us .Thanks ! 5.What are the certifications do you have? As showed in the section of company information, we have passed the Intertek , SGS certifications. As you can see, our company has a strong competitive and great qualified in our business area.We aim to provide the best quality and services to all global clients. 6.Feedback If you received the item in broken, please contact us and let me know how many quantity in broken. Please email us,we will resend to you next order.