1. Can you provide free samples to us?
Quotation according to the actual situation, and sample fee can be returned after place an order.
2. What are the materials of the Metal Sign?
It is metal, and It can depend on what you want.
3. Do you supply customized service?
Yes, we supply customized service.
4. How do you ship the Metal Sign?
We will provide a good suggestion for delivering the goods according to the size of the order and the delivery address. For small order, We will suggest sending them by DHL, UPS, or the other cheap express so that you can get the products fast and safely. For big orders, we can deliver them according to the client's requests.
5. What's your Minimum Order Quantity?
The original MOQ is 100 PCS. You can buy a sample at first to check quality. If you are satisfied with the sample, you can buy a large quantity.
6. What is the delivery time?
Usually, our delivery time is 30days, but if you are urgent, inform us in advance, then we can ship to you within 15-20days.
7. How can you accept small orders?
-Small orders are the trends!
-We have a special team that handles small orders, and all of the team members are experienced & skillful.
-They are well paid to ensure the quality even the quantity is small.
8. What is your payment term?
Usually is a 30% deposit, balance paid before delivery;
The payment terms can negotiate;
9. What is the sample time?
It is 5-7 days according to the different samples. If you want the sample urgently, it can be done within 3 days.
10. How can I get a discount?
The discount depends on your order quantity. Small orders will have a higher price. Your rolling order can help you get a bigger discount. Delivery time, material, and design will influence the price.
11. How can I do if I receive bad quality goods?
Tell us the number of bad goods, and send us the photos, we will refund these costs or remake the goods for you.
12. If I want the order urgently, can you make it faster?
Your urgent order is acceptable, 10-30 days is OK. But you may pay more money.
13. What are your terms of packing?
Generally, we pack our goods according to your product and its quantity. The package is also customized.
14. Are you a trade company or factory?
We have a factory to produce a product for us separately.