Q1: Payment term
After the contract is signed, you shall pay 40% deposit, then the contract comes into effect.
Q2: Arrange production
Mass production is managed upon getting deposit . Usually, CNC machine is finished within 20 days, automatic drilling machine and automatic tapping machine within 15 days.
we recommend you to choose wooden box packing to avoid damage during the transportation.
Q4: Check the acceptance
When receiving the goods, please check product carefully: Whether there is packing damage, leakage and whether the goods are damaged; Whether product quantity and accessories are same as required; Whether all machine details are fine If there is any problem about machine, please take pictures and contact us immediately.
Q5: Warranty time
One year warranty. We can send you the machines' components for free in the first one year if it is not be damaged on purpose. And we offer life-long maintenance. After warranty time, customers shall pay money for component and express fee.
We can provide debugging on site and training for customers, but customers need to pay expense. In this case, the customer will pay for air tickets between China and buyer's destination and free provide accommodation and meals.
12 months warranty begins from the day when the machine arrives. If it can't work normally, my company will send engineers to your factory within 24 hours after receiving your notice. We still support maintenance for machine even warranty expires. Each cnc machine leaving the factory will be along with related English instructions including maintenance manual and operation manual.