1, What is the material being used for your products?
---Mild steel Q235, Q1952, How is the goods being packed?
---Plastic banding , palletized for easy loading and unloading with standard fo klift truck or pallet jack.3,Q: What is your trading terms?
1. )Payment term: T/T 50% deposit inadvance, 50% balance prior to shipment
2. ) Lead time: approximately 3-4 weeks after deposit received
3. ) Shipping port: Shenzhen China
4. ) Discount: We offer discount for volume orders4, What kind of finish do you provide for your goods?
---Electro galvanized ,hot dip galanized, painting or powder coating is available. 5, Q: What shipping method to you use?
1. ) Sea Freight: We can do either EXW, FOB, CFR or CIF
2. ) Air Freight: For urgent projects for example samples, we use TNT, UPS or FedEx6, What is the loading capacity?
--- In general, we have light duty(100~300kg) model,medium duty(400~800kg) model and heavy duty(1000~1700kg) model available for your choice.7, Which product can be used in cold storage?
---Mobile rack,wire container and roll cage are all widely used in cold storage.8, I like your design, but couldnt find the right model from the products list, is custom size available?
---Yes, we do custom products and projects.9, I would like to have my own design products and qty is not that big, is it ok?
Yes, we can go with your custom design, no matter small or big qty, however, pls understand the cost will be different.10, I don' have drawing or picture available for th custom products, could you design it for me?
---Yes, we can make the best suitable design for you but do need to know the details - such as
a) dimension b) loading capacity c)stackability d)operation environment11,Q: what is your trading procedure?
Draft drawing → Confirmed drawing →Quotation → PI → Confirm PI → Arrange 30% deposit →Manufacturer→QC inspect → Pay balance → Shipping12, What is the minimum quantity I can order?
---1x20'GP - qty is variable depend on the size.
13, What is your average production lead time?
---2-3 weeks against formal order and deposit.
14, Do I get any guarantee from your company?
---1 years warranty in case that
A) Proper handling during operation, correctly forklift handling while stacking/un-stacking
B) Overloading is prohibited
C) Environment request indoor, dry and not humid circumstance, do not contact with any corrosive chemical material (for zn plated and powder coated proucts, no limitation for hot dip galvanized)15,Q: What services do you offer?
1. ) All your enquiries will be replied within 24 hours
2. ) Well experienced engineers will provide you the profesional advise and solutions
3. ) Products can be made according to your supplied drawings or samples
4. ) Engineering manager will help you to custom design the products as per your special requirements
5.) Our international sales team can organize the onsite visit to meet you in person at your place for certain countries16,Q: What is your advantage?
1. ) Factory direct, no agent, no middleman, always offer our valued customers the most competitive rates
2. ) Delivery within the stipulated time frame
3. ) Advanced OTC welding robots to ensure the consistent welding quality17, What happen in case any quality problem is identified after arrival?
---We take full responsibility for any manufacturing defect, would either refund or reship good products to you.