Q1: What can we do for you?
A1: As a professional and reliable supplier of health massage products in China with 10 years of experience, we are committed to providing safe, durable, comfortable and ergonomic massager with factory price to support the health and well-being of people around the world.
Q2: How does your factory do regarding quality control?
A2: Quality assurance is a top priority. All the products will be checked and tested in our laboratories before delivery. We have the highest standards to check our products one by one before packaging, make sure what you ordered is of perfect quality and in good condition.
Q3: Could you accept OEM/ODM?
A3: Yes, OEM/ODM is available. We can customize the products and packages with your own trademark or logo.
Q4: When can I get the quotation?
A4: Usually we quote within 10 hours after we get your inquiry. If any emergency, pls feel free to call us or message us on WhatsApp.
Q5: Could I ask for samples before ordering?
A5: Yes! The samples will be ready in 3-5 days after receive your payment of samples and shipping cost. We can arrange to send by express delivery, which takes another 3-5 days. The cost of samples will be deducted if you place an order.
Q6: How can I place an order?
A6: You send us an inquiry-->We offer you a quotation-->Both parties confirm the details of order-->We make a proforma invoice-->You transfer the payment-->We ship the goods to you-->You receive the goods in good condition.
Q7: How long is the lead time of my order?
A7: Usually the lead time of MOQ is around 15 days after 30% deposit received. The sequence of production will be scheduled as per your payment time. The earlier you place orders, the earlier we start production.
Q8: What are your payment terms?
A8: We accept T/T, Western union, Alipay and so on. 30% down payment in advance, 70% balance should be paid before delivery. The USD price is subject to current exchange rate.
Q9: What are your shipping methods?
A9: It depends on customer’s choice. We can send by courier, by air, by sea, by train.