Q: Are you factory or trade company?
A: We are factory, at the same time, we make full use of advantages of other factories to give the best product at nicest price.
Q: Can we make the product with our logo/brand?
A: Yes, any customization is available.
Q: Can you provide samples to test before real order?
A: Yes we can, 3-5pcs stock samples can be for free, customized samples will have customized fee.
Q: How long would it take for samples?
A: Stock samples can be shipped in 2 days, custom samples will take about 7 working days.
Q: How long would it take for mass production.
A: 10-15 working days, depending on quantity.
Q: How to ensure the quality?
A: 1) Quality is our culture. 2) Before the products out of factory, all of them are via 100% quality check. 3) We often prepare extra pieces for each order in case of any defects. 4) Customer can arrange QC inspector to check the product.
Q: How to place an order?
A: Order can be through Alibaba trade assurance, or through pro forma invoice with terms agreed by both of us.
Q: How Should I pay the order?
A: Credit Card, Alipay, PayPal, T/T, Western Union are optional.
Q: How to ship the order?
A: We often ship by Express(DHL/Fedex/UPS/TNT), Air, Sea and Train also are ok.
Q: Which file do you need for printing?
A: AI, CDR, PDF and so on vector files are required for printing.