About Company 1. Are you the manufacturer or distributor? - Manufacturer, our factory is set up in 2007, specialized in metal/resin gifts and crafts.
Product Quality 2. What is your policy for damaged and manufacturer defects? How do you guarantee the same unit color and quality as the sample? -- There are 5 stages of quality inspection at our production, from the receiving the material, sculpture, painting, packing, to final inspection. We do our best to make sure the product quality of good before ship out to customers. We can send you production and inspection pictures for approval before we deliver. We will make sure the product can hold the wine bottle and sit stable on table. As this is handmade product, we will do our best guarantee the color and sculpture will be as 90-95% same to the sample. Welcome you to place order through Alibaba Trade Assruance. http://tradeassurance.alibaba.com/. This service will help you rest assured on our service and quality.
Modifications 3. Are you able to make modifications to the design such as finish, thickness or change color? - Yes. All the products you saw at these website are all our own design. If you have any idea about the products please let us know. We have designers and can assist your product developing, we believe we are able to fulfill your needs.
4.What is minimum order if we want to design our own products? - 800pcs each item.
Packaging 5. Is it possible for me to make units to be individually packaged? - Yes.
6. Could I apply my company name or private label to the product piece? - It can be done by print or “water removable sticker” to the product if the body of the item has enough place and smooth surface.
Manufacturing Time 7. What is your estimate time to produce the unit and have them ready for shipment? - About 60-75 days after receive your deposit. Repeat order will be faster.