Q1: What about the delivery?
We will choose the fastest, safest mode of transportation. Such as DHL, UPS, TNT, Fedex etc.
Q2: How is your after-sale service?
-Online customer service: Customers can contact us online if they meet any questions, and our staff will help to judge the situation and give our advice. Most problems will be solved at this stage.
- Engineer Judgement: If our customer service does not work, our engineers will give their pinpoint solution to each case.
- Warranty: Up to 24 months for repairing or replacement. During the warranty period, customers will enjoy free repairing parts or necessarily replacement due to material and workmanship problems. But any man-made or inappropriate conduct damage will be excluded.
Q3: Will you teach how to use the machine?
We can provide a complete user manual and usage video for instruction and application. And 24/7 online consultant service ensures you whatever problem and whenever you meet, you can solve easily.
Q4: Can you do OEM&ODM service?
If customer have any needs for customization or OEM service, please contact our staff for more information. For appearance change, like Logo, operating system background, outlook adding, print, language, it would be easy to achieve.
Q5: How about the shipment?
The machine will be shipped within 5-7 days after the receipt of your payment.