1. Q:Are you a trade company or a manufacturer?
A:We are factory specialized in producing whiteboard marker ,permanent marker , highlighter ,paint marker and liquid chalk since 1995 . OEM & ODM service are available.
2. Q:What certification you have?
A:We are a EN71—3，EN71—9，California Proposition 65 approved manufacturer .
3.Q:What is your delivery date?
A: The delivery date is flexible , if we have stocks ,we can ship at once when receive the payment, If OEM, the delivery time is 20-30days.
4. Q: What is your terms of delivery?
A: EXW, FOB, CFR, CIF, DDU,BY AIR or BY SEA
5. Q:Can you send free samples?
A: Yes, free samples are available; just express fee needed. You can provide your a/c like DHL,TNT, or you can call your courier to pick up from our factory.
6. Q:What is your payment method?
A: We can accept TT, paypal, e-checking, credit card,etc , and we support the Alibaba Trade Assruace order. pls let me know which way is easier for you.
7. Q:What's your MOQ?
A: For items in stock, 1 piece is accepted, for customized order, depending on different items.
8.Q: How to start order with you ?
A: First of all, let us know your requirements or application. And we quote according to your requirements or our suggestions. Then you confirms the samples and places deposit for order. Afterall, we arrange the production of the agreed product.
9. Q: Which port will you ship the goods ?
A: We offer price of EXW, you can choose delivery by air, vessel, or international express.
Shipping port can be Ningbo,Shanghai or Shenzhen.