Q: Are you a trading company or a factory?
A: We have our own factory and also a sales strong team.
Q: Could I visit the factory?
A: Of Course, We welcome our clients all the time.
Q: If we don't have any shipping forwarder in China, Could you do this for us?
A: We can offer you the best shipping line to ensure you can get goods timely at best price. We have cooperation with many freight forwarders, and have a stable shipping system to provide you various shipping options.
Q: Can we buy your product in small quantity as a sample order?
A: Yes, you can. We accept sample order & small quantities because we have a strong supply chain!
Q: How to send the goods?
A: We usually send the goods by Sea in FLC or LCL, and we also would send the goods by air or express.
Q: How to get the sample?
A: You may inform us the item number of the sample you would like to have, we will feedback with sample invoice ( if there is some sample cost.)
Q: Can I get a few samples before placing the order?
A: Yes, we can offer samples as your request. We will collect sample fees and refund after you place the order.
Q: What about the lead time for mass production?
A: It depends on the order quantity and the season you place the order. The regular lead time is 45 days after we receive the pass test report or the payment.
Q: What is your product warranty?
A: We guarantee the products customers received are qualified. If there are any broken parts, please send us some detailed photo by E-mail, and then we will send you the replacement parts according to the actual conditions.