1.How long the lead time is?
A:Usually 2-5 weeks, depends on the machine you ordered.
2.Can you send spare parts?
A:Yes,we can send spare parts if necessary.
3.What's the machine voltage or power of your machine?
A:Usually in our country voltage is 220v/50hz(single phase) or
380v/50hz(three-phase), if you have special requirement , pls tell us, we will change the voltage according to your requirement.
4.How to install the machine for us?
A:We can help you install by videos, email and pictures etc. If necessary, we can also arrange our technician to your factory for installation.
Zhengzhou Known Imp.&Exp.Co.,Ltd
Recently, due to the international shipping cost unstable, almost different everyday. So, no matter the shipping cost displayed on the website is FREE SHIPPING or NOT, the final price with shipment should subject to the actual cost, please confirm with our salesperson before place order.
About the machine size, please kindly noted there might be some size deviation due to the manual measurement, please be careful if you worry about this.
Buyers should inspect package / goods carefully before signing receipt of goods.
If there is any damages, please contact your local shipping agent to ask the complaints and claims OR please contact with us within 24 hours.
The shipping documents we can supply is the Bill of lading / airway bill, Commercial Invoice, Packing list and Certification of origin, if you need any other documents, please contact our salesman.
Please note: customize product don't accept return.