1. Q: What is your MOQ?
2. Q: When my order is ready to ship?
A: 5-7 days for stock item; 10-15 working days for production.
3. Q: How is the package?
A: The product is packaged by Opp Bag inside, standard Carton outsied.
4. Q: What is the material of product? Is it safe?
A: Our material is eco-friendly, it made from ABS plastic, the safety approved by EN71 test.
5. Q: Can i get sample?
A: We offer free sample for our customer, but only for stock items, you only need to pay for the shipping cost, the sample time is around 3 working days.
6. Q: How to ship the package?
A: Our product can be shipped by air/sea/express(EMS, UPS, DHL, Aramex, DPEX, Fedex, etc).
7. Q: What kind of product you have?
A: Our company have professional handmade source in China, our product lines including Plastic eyes, Plastic nose, Jingle
columns,Rattle inserts, Squeaker, Plastic joints, Baby Teether, Sewing scissors, Crochet hooks, Plastic buttons etc, and it keeps updating. It's convenient to purchase them in one package, save your time and cost.
8. Q: How can i place an order?
A: Your inquiry -> Quotation -> Confirm the price/lead time/payment terms etc. -> We’ll send the Proforma Invoice -> Customer make payment via Paypal -> Production/Packaging -> Inform the shipping cost -> Customer pay for the shipping cost via Paypal -> We'll ship the package and let you know the tracking number -> Package received and feel free to tell us your comment.
9. Q: What's your return & refund policy?
A: If for any reason our products suffered from quality issue, such as damage during shipping, we are happy to offer product replacement or even refund to customer.