1.When To Ship ?
Generally, the drop shipping order, we will ship within 2-7 days after get the payment. Other order according to the quantities. (Except special circumstances)
2. when will receive the goods ?
It depends on the courier you choose.
Drop shipping is usually small parcels. Most customers choose Alibaba.com Economy Parcels or Alibaba.com EMS Express.
Alibaba.com Economy Parcels about 10-15 workdays after we ship.
Alibaba.com EMS Express about 20-30 workdays after we ship.
(may be longer during holidays,epidemic,weather,customs,national policies and other factors. Subject to the actual delivery company.)
If you choose the UPS/DHL/FEDEX , the time about 3-7 workdays.
3. Does my customer address support drop shipping?
We use the Alibaba.com Express, If you can use this address to pay on Alibaba, we can ship. (We will contact you if it can’t be shipped due to force majeure factors such as national policy adjustments)
4. What is the package my customer received ?
There will be no information about us in the package,customers won’t know it’s drop shipping. (We can’t change the information of the express delivery.) Maybe your customers think you have a warehouse in China.
Jewelry packaging, even if there is only one item, we will ship with carton. There will be a “ thank you “card and Laffey papyrus. Good packaging can make customers happier to receive.
Wholesale orders are only packed in cartons.
5. What do I need to pay attention to when placing an order?
Please check the address and don’t fill it wrong. Drop shipping doesn’t support changing the address now.
The receiving information include name, phone number , zip code and address (write to house number in detail).Please make sure that your mobile phone can accept courier calls.
If you choose Alibaba.com Economy Parcels .Some countries failed to deliver the first time, and will not deliver the second time.They will directly destroy the package.Such as the United Kingdom, the United States, France, Germany.
Some countries can be deliver the second time, However, a re-delivery fee of 6-20 US dollars and other fees will be charged. (Based on actual local charges)
Each courier company’s delivery rules are different, based on actual conditions. Due to the customer’s reasons, the failure to deliver the goods leads to the destruction of the goods or the costs incurred, which need to be borne by the customer, and we will not refund. Hope you can understand.
(About the express, you can contact customer service for inquiries)
6. How about the tax ?
You pay on Alibaba is the product price and shipping cost, excluding taxes and other fees. The tax standards charged by each country are different, subject to actual collection by the local government. (You can call the local customs for inquiries.)
7. Are they in stock?
Yes, when we upload the product,all of them are Ready To Ship.But there are a few products that are not produced after they are sold out.For these products,if you have already purchased, we will contact you to exchange or refund within 3 days .
8. How many quantities can be customized ?
We can custom according to the sample or picture. Generally, the MOQ is 300pcs/design, the time is about 15-20 days. (Except special circumstances)