1. Q:Are you a factory or trading company?
A:we are a ribbon and bow manufacturer with 18 years history, the factory set up from 2003.
2. Q: compared with other companies, what’s your advantage?
A: 1. price advantage: we have a complete ribbon production system, yarn-weaving-dying-printing-packing, the cost can be
controlled well to keep the price low enough for the customers
3. Q: Do you have a bow making team?
A: Yes, we have a bow making workshop which have more than 20 years history, any big quantity orders can ensure very fast leadtime and the quality keep very good.
4. Q: How long can I get the answer?
A: when we get the inquiry, the sales team will deal with the inquiry and give the answer no longer than 24 hours.
5. Q: Can I have my ribbon customized?
A: Yes, any logo can be customized on the ribbon. Please send me the logo by PDF or AI form, we can provide you the sample within 24 hours. Or just tell us your idea, we will design and send to you for confirmation.
6. Q:Can I place a trial order with small quantity
A: Yes,a trial order is the perfect idea to try our products and service before bulk order.
7. Q: Can you provide us a lower price?
A: The price we quote will be the lowest one we can provide, in this fierce competition environment, the price will be very
reasonable, we don’t want to loss any customer because of high price.
8. Q: How fast can the production time be?
A:Actually it depends on the order quantity, if the order is solid color ribbons only, the production for one 40HQ container can be less than 30 days,If the order is printed ribbons, the lead time can be 15-20days.If the order is ribbon bows, please talk with our salesman with the order quantity.
9. Q: If the order have quality problem, how can I do?
A: If there is quality problem in order, please write to our sales and take some pictures, we will find out the reason to avoid in
future orders, if there is any need to remake the order, we will redo the order or refund. Of course, during order will take
measures to avoid any quality problems, make sure the order is with a happy ending.
10 Q:How can I pay for my order?
A: you can use TT or Paypal to pay for the order.