We usually quote within 24 hours after receiving your inquiry, usually less than 12 hours If you need to reply in time, you can contact sales manager directly by phone.
2. Can we get the sample?
Yes, we can provide regular samples for your inspection, but the cost and freight of the samples will be borne by you.
3. How long will it take to receive the goods?
For products in stock, we can ship them within 2-7 days after receiving the order. And the time you can receive the goods depends on your address and the way you ship them.
4. Which express delivery do you often arrange?
DHL, EMS, UPS, TNT, etc, it depends on your requirements. After the package is sent out we will help track the trace of express delivery and give you the express bill number.
5. Do you accept less than 100 orders?
Yes, of course. We can accept small orders and provide low MOQ for some products.
6. Do you accept OEM or ODM services?
Yes, OEM/ODM is very welcome. You can customize the design or choose our design. We can customize packaging and print Iogo for you.
7. Does your product have a warranty?
Yes, our products have a warranty. The warranty period usually is 6 to 12 months. We also provide after-sales technical support and service.
8. What are the terms of payment?
According to your order quantity, we usually accept T/T, Western Union, MoneyGram, Alipay and Alibaba trade guarantee.
9. How to deal with customs clearance problems?
If the problem appears in our customs, we'll be responsible for it. lf it appears in clients', we'll try our best to cooperate with customs to solve the problems, such as offering the clearance documents and other things as soon as possible.