Q1:Are you a manufacturer?
A1: Yes,we are a manufacturer for smart touch devices over 7 years.
Q2: What warranty do you offer?
A2: Each product with 1 year warranty,except the human damage and force majeure factor .
Maintenance service and technical support will still be offered if any products are out of warranty period.
Q3:Is the device compatible with my current software?
A3: Before mass production order, a testing sample order could be placed , and fully testing could be done then, or you could send us the App/software and our engineer will do compatibility test here.
Q4:How do you solve customer complaints?
A4: According to our experience, it would be much helpful if you could have a hardware engineer check locally at the first time to avoid any irreversible damage. Also you could return to us until there are a few more pieces together to save shipping cost .Shipping cost will be paid by the shipper.
Q5:Can I be your sole agent here?
A5: Yes, special price would be offered for sole agent if interested.Q6: What about the minimum order quantity?
A6: We have no MOQ for standard models.Q7: Do you offer OEM/ODM services?
A7: Yes, OEM/ODM orders are welcomed.Any customized features could be done according to your requests.
Q8:How can I pay for the order?
A8:T/T ,Western Union ,Trade assurance Order are accepted.
Q9:How do I know ifyou have shipped the products ?
A9: A tracking number will be sent once the goods are shipped out.Customer could track the details online.
Q10:What kind of tests do you do before shipping ?
A10: Each machine will do aging test 48 hours to guarantee the perfect condition before shipping. The 3rd party inspection is accepted also.