A : Yes! We are an electric bike manufacturer with 15 years of manufacturing experience in CHINA. We have two factories in GUANGZHOU.We certainly welcome you to visit our factories anytime! More importantly, we can introduce more information about the industry to you!
Q : Do you have all documents which are approved to sell in my country?
A : Yes! we have all the documents from different countries. please contact our customer services for more details if you want.
Q : What about your after-sale service?
A: We will reply to you within 3 hours of working time. And we will give you a solution within 3 days.
Q : Do you support customization of your products?Can we put our logo on the bikes?
A : Of course. We offer OEM/ODM service. You can make your own logo and style! Besides, we own so much data from different markets and industry. We can give you advice as well!
Q : What is your warranty?
A : We offer a 2-year manufacturer's warranty. The motor warranty for the bike is 2 years, the controller is 1 year, and the battery 1 year.
Q : What is your small order quantity?
A : OEM/ODM:50 ; dropshipping:5
Q : What about packaging?
A : We know how important packaging means for customers. All of our packings use a thick paper box with foam. We have 2 types of packing.
One is folding packed(easy for end-user), one is 80% packed (to save space). All goods will be 100% packaged properly and safely!
Q : Where do the products ship from? how long it will take?
A : If it is OEM/ODM, you can get the products for around 60-90 days.If it is in stock, We will ship directly from our 25 overseas warehouses in the US, EU (DE, ES, FR, PO), UK, you can get the products in 3-15 days.There are not so many factories that can do that. This is an important advantage of our company.