Q: Is your company a trader or a factory?
A: We are an enterprise integrating industry and trade. The factory is responsible for product development and production, while the trading company is responsible for sales, customer service and product operation
Q: How can we get samples to check quality before placing a larger order?
A: We are pleased to inform you that samples are available free of charge in our sample department.
Q: What is the normal lead time?
A: For goods in stock, we will ship them within 7 days after receiving your payment. For custom goods, delivery time is 25-35 days after receipt of payment. It depends on the total quantity required.
Q: How do you control quality?
A: We do quality testing before we start mass production. In addition, there is a strict quality control system to ensure good quality for customers. In addition, we always ask our customers to inspect the goods before shipment.
Q: If I have a logo to print, how do I process the order?
A: First, we will prepare the image for appearance confirmation, and then we will make a real sample for your second confirmation. If the sample is OK, we will carry out mass production at last.
Q: Do you allow small orders?
A: We accept small orders, but we also pay attention to each customer.
Q: Silicone seems to be more expensive than other rubbers. Why is that?
A: Silicone is more expensive than most types of rubber because it is a special high-performance polymer with excellent quality. It has a relatively low volume of production and requires expensive and complex primary production equipment.