1.How can we confirm the products are genuine HV and DH English version?
HV and DH softwares can be downloaded from their official website, and only original products are fully compatible with the softwares.
2.Can we get rebate for long term cooperation?
Sure, we have advanced reward system, and rebate will be offered each year based on total order value in the end of the year.
3、Can you provide OEM service? Is there MOQ?
OEM is preferred, and in most cases, no MOQ is required.
4.When will you ship our order?
Orders will be shipped out within 1-2 working days after payment is verified.
5. What is your warranty and how is your after-sales service?
Two years warranty is provided.Most of our sales engineers and technicians have won HV HCSA certificate. And thanks to manufacturers' support, all issues can be solved timely and properly.
6.Do you provide drop shipping service?
Yes, drop shipping service is available, and we also have third-party warehouse in US and AU, timely shipment can be arranged.
7.Can you provide any value-added service for long-term business?
It is our honor to be your long-term partner in China, so project designs, online training, marketing information share, working as your Shenzhen purchasing office or any other service can be provided.