Q1.How can we know the products quality ?
We suggest you to buy a sample product first before placing a big order , or you could talk to us online or send us an email if you need more detailed information for specific product .
Q2. Can I get the free sample ?
Some sample are free , you need to pay for shipping cost . However , we will refund you the sample fees after the transation for this sample has been done , providing that your order is exceed the MOQ .
Q3. Can you add our logo to the products ?
Yes , we can , Logo customization is warmly welcome .
Q4. Can you customize product in special shape ?
Yes , we can , we have our own design dept , if you have any idea , welcome to discuss together , hope we can find a better way .
Q5. How long is the least time of the samples ?
A.For existing samples , it could be 1-3 days after payment .
B.If you want to put your own logo on the sample product , it takes 3-5 days .
C.If it is a customized sample , the least time is according to how complicated the sample is .
Q6. What is the normal lead time ?
A.For stocked products , you could receive your goods within 7-15 working days after we received payment .
B.For big order or ODM products , it might take up to 30 working days after the payment have been received .
Q7. What is your payment term ?
For bulk production : 30% deposit pay before mass production , and 70% pay before shipment .
Q8. Can we visit your factory ?
Yes , you are most welcome to visit our factory and office , place let us know before coming over and we will provide detailed route and hotel booking suggestions .