Q1: Are you a factory?
A1: Yes. We are embroidery machine factory.
Q2: How long is your delivery time?
A2: Generally it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to
Q3: What if I don't have export experience ?
A3: We have reliable forwarder agent which can ship items to you by sea/air/Express to your doorstep. Any way, we will help you choose the most suitable shipping service.
Q4: What is your terms of payment ?
A4: 30% advance as deposite, balance before shipment or against BL copy.
Q5: How is your technical support?
A5: We provide lifetime online support through Whatsapp/ Wechat/ Email. Any problem after delivery, we will offer you video call anytime,our engineer will also go to oversea help our customers if necessary.
Q6: Can you get the the machine customized for us ?
A6: Of course, brand name, machine color, designed unique patterns available for customization.
Q7:How to become your agent?
A7:Contact us through Alibaba/email/whatsAPP, we will give you the best price and look forward to your greetings.
Q8: How to insatll and use the embroidery machine?
A8: We have the English teaching manual and videos;All the videos about every step of machine Disassembly, assembly, operation will be sent to our customers.
Q9:Can you provide the free shipping to sea port ?
A9:Yes, we provide the free shipping to your convenient sea port. If you have agent in China, we can also ship it to them for
Q10. What is the packing?
A10:General machines are with vacuum packing. Particular machine are packing with vacuum and wooden case. Container loads as per the machine size.
Q11. Do you test all your goods before delivery?
A11:Yes, we have 100% test before delivery
Q12: How do you make our business long-term and good relationship?
A12:We keep good quality and competitive price to ensure our customers benefit ; We respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.