1. Can I get a sample before place large order?
Yes, sure. Please tell us your market and specific requirements, so we can prepare the sample accordingly and give you the timing.
2. Is the sample free? How to pay for the currier freight?
We need to charge the sample but we can reduce it after you place the order.
For the currier freight, we have got very favourable discounted price from DHL, FEDEX, UPS, will check for you to compare and decide; or you can use your own DHL/FEDEX account for receiving samples.
3. Can you make our package?
Of course, we can make your package freely, but requires MOQ.
4. What is the lead time for the order 1*40HQ?
Usually 30-40 days, please double check with us before place order.
5. Can you arrange the transportation for us?
Sure, we can. We have many long-term shipping forwarder to offer most competitive price for you.
6. What's your usual payment term for orders?
30% amount by TT as deposit, balance paid before loading or pay by LC at sight. For other payment terms, please discuss with us.
7. What's the warranty of your products?
We offer 1% of easy broken parts freely and ship together in the container.
8. How can we get your monthly new products announcement?
Please join our mailing list or add our wechat ID: STEVENZ23, we will public new models there.
9. I just want to buy a few pieces of your products,what to do?
Sorry, we do not retail, we are factory and have MOQ requirement.