Q1.what is your moq? A:5sets 1 items or mixed container acceptable (max can mix 5 items for 40hq)
Q2.does the company pass therelevant factory inspection?
A:passed bsci audit, security audit, quality audit 2018/6 passed is09001, iso14001,ohsas 18001
certification. our rattan has sgs crtification, our fabric has sct certification and our products have sct and ce certification.
Q3.what is your delivery time?
A:our production process needs 30- 45 days. it depends on your orders. delver within 40-60 days when
we get your order confirmation and deposit.
Q4.what is your payment terms?
A:cash, all express escrow, paypal, west union, money gram, bank transfer and lic are all avallable. 30-50% deposit for the production and balance must be pay before shipping.
Q5.howdo you service?
A:your inquiry related to our product & price will be replied by well-trained & experienced staff are to answer
A:all your inquiries within 24hours. - oem projects are highly welcomed. we have strong r&d team here to help. good after-sale service offered, please get back if you got question.
Q6.what kind of packing do you have?
A:usually, we use the packing is paperbox + opp bag .if the items were damaged ,when you received, please kindly send us the photo. we will claim for compensation or resent you the new one immediately.
Q7.can i pl ace the sample order and customize service?
A:sample is available. we will appreciate if you pay postage for the samples. we are capable of tailor the products according to your personal requirements.