FAQ ABOUT OEM/ODM
OEM/ODM • smile cosmetics co., Ltd
Q: Are you a manufacturer or trading company?
A: We are cosmetic manufacturer(Factory) ove 8 years historywith OEM/ODM service.
Q: Can I customize my own products?
A: Yes, we are glad to receive your customize requests, the colors, shapes, capaci ies and functions.
Q: How about the after-sale service?
A: We have Sales Department for customer service; you can easily contact us byWhatsapp, E-mail, SKYPE or Telephone.
Q: How about import customs fee?
A: Please pay attention: Our sales will declare the custom value as customers re quire normally. Import duties, taxes and charges
are not included in the item price or shipping. These charges are the buyers' responsibility. Please check with your country
customs office to determine what these additional costs will be prior to bidding/ buying. If the goods were turned back or
destroyed for unable customs-clearance, the related cost will be paid by customers.
Q: what' s the payment terms and deposit?
A: 50% deposite and balance prior to delivery.The payment accept Alibaba trade assurance(Highly recommended),T/T,West Union,
Paypal,etc.(If the other payment method also can contact us)
Q: How does your factory do regadinq quality control?
A: Quality is priority. Our people always attach great importance to quality.
controlling from the production beginning to the end.
1)All raw material we used are environmental-friendly. 2)Skilful workers care every details in handling the producing and packing
3)Quality control department specially responsible for quality checking in each process.