Q1. Are you Factory or Trade company?
A: We’re professional manufacturer for LED lights, especially refrigerator/freezer lights, shelf lights & special industrial lighting.
Q2. What about the delivery lead time?
A:Sample order usually needs 2~3 work days, mass production time needs 3~7 work days,depending on order quantity. For OEM, we can negotiate.
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ for our regular products.We welcome sample order to test and check quality. Mixed samples are acceptable.
Q4. Do you provide OEM & ODM services ?
A: Yes,logo print, packing customization,wiring harness customization,graphic customization, ect. are all available.Welcome for your inquiry.
Q5.Do you offer guarantee for the products?
A: Yes, we usually offer 2/3/5 years warranty to our products.
Q6. How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.