Lanxia garment company has a strong team of design and production, modern equipments,.It owns more than 100 employees, who is experienced in garment field,.The factory has more than 3000 square meters. In nowaday's highly sophisticated division of labor, Lanxia Garment Factory integrates high-quality design, production and logistics resources; in the production process, the production management department manages production in accordance with standard procedures, uses strict quality requirements and inspection standards,adhering to the principle of "quality is life, defects is deadly" to do a good job before and after production. Monitoring each working details during the production ,from the process to ensure that consumers can truly enjoy our commitment to the "quality". In the service to customers, Lanxia apparel always adheres to the principle of "customer first , modest attitude, delivery timely" to ensure that customers to buy our products satisfactory while enjoying the pleasant experience of communication with us.
To meet the development needs of the company and the market, Lanxia Garment Factory has set up three centers: Design Management Center, Purchasing & Production Management Center and Marketing & Customer Service Center. Facing the market, Lanxia Garment Factory will be experience and understand the fashion trend and development direction.
Since the company established, we pay attention to good after-sales service, and in the long-term practice to form a complete set of after-sales service system.
Firstly, product quality after-sales service system:
1, Quality commitment system to relieve consumers' worries.
2, Quality tracking system, marketing personnel pay attention to the product quality and customer satisfaction;
3. Quality service system, the factory specializes in the development of clothing care knowledge, equipped with necessary care products; in order to satisfy consumers, the factory will send regular visits to customer company. Put products into customer's heart, so that customers can buy products with ease and use with comfortly.
Secondly, customer relationship handling service system
1) The company has a professional department to collect customer opinions, suggestions through various channels to collect useful opinions and suggestions for the company's development, the company made timely adjustments according to the change of the market.
2) Maintain communicate with our customers,make every endeavor to satisfy them. Aware the feedback from different areas on our products and services, so we can identify the problems and solve them in time.
4) We are committed to deal with complaints quickly, all complaint information should be sent back to the after-sales service department of the company. The after-sales service department sort out, check and trace the progress of the problem, to ensure that every complaint case is properly solved, analyze and summarize the causes of customer complaints carefully,solve the problems fundamentally and prevent the same problems happen again.