1.Q: Are you a manufacturer?
A: Yes, our company has 13 years
of professional experience and is a directly affiliated antenna factory integrating R&D,
design and manufacturing of various antennas.
2.Q: How do I get samples?
A: We must receive your sample payment and shipping before we can send the samples to you. After the customer confirms the order, we will reduce the sample cost. However, if you are our frequent customer, we can send the sample to you and then deduct it from your account in the next transaction.
3.Q: How to make an OEM order?
A: 1. After communication, the buyer and the seller reach an agreement on product details, packaging, purchase quantity, unit price, delivery terms and payment terms.
2. The buyer sends a formal PO (purchase order) or the seller sends a formal PI (performance invoice) with detailed terms and conditions.
4.Q: What are your payment terms?
A: For samples: small batch orders or urgent orders, you can choose PayPal, Western Union, MoneyGam, Escrow to facilitate buyers, 100% payment before shipment; for large orders: 30%/50% of T/T as deposit, The balance before shipment.
5.Q: How long is your delivery time?
A: For example: usually 7-15 working days after receiving your 100% payment.
For bulk orders: 15-35 working days after receiving the deposit.
6.Q: How about the warranty?
A: We can provide 1 year warranty.
7.Q: How do you solve after-sales service problems?
A: After receiving the goods, if you have any dissatisfaction or other problems, please contact us as soon as possible, we will give you a quick and reasonable solution, thank you very much!
8.Q: If we want a special appearance and function increase, can we get support?
A: No problem! Our R&D team will support you to develop a new and best product for you!