To better ensure the safety of your goods, professional, environmentally friendly, convenient and efficient packaging services will be provided.
Q1: Are you a factory or trading company? A: Lyyte Group have several companies, we have our own factory, our workshop covers more than 110,000 sqm, we have more than 200 experienced workers and more than 30 professional engineers.In our 20 years manufacturing, we have developed dozens of intellectual property patents, which make our equipments more efficient and energy-saving.
Q2: How to find a heat pump suitable for my requirement? A: 1. Tell us about your demand details. What functional heat pump products do you need. 2. Tell us your local minimum ambient temperature and maximum ambient temperature to recommend products that meet your needs. 3. Power supply specifications and special requirements used in your country.
Q3: Is engineer available to serve oversea? A: Yes, but the travel fee is paid by you. So actually to save your cost, We provide installation instructions and 24-hour online service and assist you till the end.
Q4: What is the payment term? A: 30% T/T deposit and 70% T/T balance payment before shipping (If you purchase a sample that requires 100% payment, In order to avoid second payment, bank deduction fees will be generated again). Online trade assurance order, L/C, or as negotiated terms with clients.
Q5: How long is the warranty time? A: 1 years of warranty. In guarantee period, if spare part broken, we will send you the parts free and we will pay the express fee. And please send us the spare parts back on our account. when machine is out of guarantee period, we will provide you the spare parts by charge.
Q6: How can we make sure about the machine quality after we put the order? A: Before delivery, we will send you the pictures and videos for you to check the quality, and also you can arrange for quality checking by yourself or by your agents in China.
Q7: We are afraid you won't send us the machine after we send you the money? A: Please note our above business license and certificate. And if you don't trust us, then we can use Alibaba trade assurance service, guarantee your money, and guarantee your machine's on-time delivery and machine quality.your order is protected by alibaba.com, you can know more about it on : https://tradeassurance.alibaba.com/
Q8: Why we should choose your company? A: We are a professional heat pump manufacturer over 20 years, and we provide better after-sales service. We guarantee no risk for our deal.