Q1: Where is your company?
A: We are located at Changsha, the capital city of Hunan province
Q2: Are you a trade company or manufacturer?
A： We are the developer of Hunan medical equipment industrial park as well as the president of Hunan Provincial Medical Devices Industrial Association. Haiping Medical is jointly founded by enterprises within Hunan medical industrial park, in order to assist the export business, we act as agent of almost all medical products from our association members and get the best support from no matter manufacturers and our government, we are a powerful and reliable company you can trust. Besides, we produce part of the products we are selling.
Q3: How long is your lead time?
A: Generally we are able to deliver the products within 1 week after your payment. Even within 3 days, depends on the products and quantity you ordered.
Q4: How can you manage your after sales issue?
A: We will give online technical support and all parts for free within the warranty and free technical service but only charge the cost of spare parts when it happens out of warranty.