Q1:Can I take samples?Is the sample fee refundable?
A: Of course. We will provide samples, sample fees will be returned to you when you order.We usually send
samples by FEDEX, UPS, TNT or DHL. If you have carrier account, it will be convenient for both of us. If you
don't have a relevant account, we will immediately create a link on alibaba and send you at the meantime,
what you need to do is just make a purchase.
Q2: How long is the sample lead time?
A: We could arrange the existing samples express delivery immediately,it takes around 3 days to get into your
hand. For customized samples, it depends on the material of frames, usually it takes around 25 days.
Q3:Do you have ready stock?
A: We have a large number of ready-made stocks, with different series, such as anti-blue light, metal, ultra-thin,
laminated, sunglasses series. We regularly have new product updates to support our customer requirements.
Q4:What is your production delivery time?
A: For Ready goods order (small quantity order), we will finish production and make the delivery within7-15 days
after we receive your payment.
Q5:What’s the different from Wholesale,ODM,OEM order?
Order type Model scale MOQ Brand Name Date of Delivery
Wholesale Ready Frame 2pcs/Model No Brand 3-5 days after payment
Wholesale Ready Frame 2pcs/Model Customized 7-15 days after payment OEM/ODM All style in catalog 300pcs/Model Customized 70-90 days after payment
Q7: Can I customize my own packing or any redesign the products?
A: Yes, OEM packing is available.Multi-color available as well. We can put your logo on all kinds of packages.We
have our own design team, who have 33 years design experience. We will do the creation in your
requirement and promise to give you an impressive.
Q8:What about the warranty?
A: We have warranty for our clients,we will ship out the new replacements if clients get the item with defect or