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FAQ About How To Handle After Sales Service With TLH Battery’s Team
Q: What is the after sale service from TLH Battery?
A: The warranty time is one year after shipment. If you become our VIP customers, we can prolong extra half year warranty for you. If your batteries are complaint, you can send us pictures, video to figure out the issue. Then we can apply the new battery in your new order.
Q:How do you do when the spare parts are broken?
A:First, please contact our salesperson whom you bought our batteries from, sending the pictures and quantity. After verified we will arrange the shipment within 1-2 days by DHL or FedEx.
Q:Can we contact your local after sales service office?
A:Of course, but it is better to contact the salesman who can help you contact the local service.
Shenzhen Tianlihe Technology Co., Ltd. was established in 2005 and has more than 16 years of experience in lithium battery R&D and manufacturing. Lithium battery products are exported to more than 100 countries and regions around the world and have obtained more than 4 national R&D patents.