Q1.Are you a factory or a trading company?
A1: Yes, we are manufacturing factory, we are experienced and professional manufacturer of plastic extruder and extrusion lines for more than 10 year.We can guarantee the quality of products and good after-sales service.Welcome to consult.
Q2. Do you provide samples? Is it free or need extra fees?
A2: Yes, we could offer free samples for the items in stock,just need to pay shipping cost.
Q3: What's the MOQ for your product?
A3: The minimum order quantity depends on your requirements.For conventional products, we can produce small MOQ, maybe 1 set,please feel free to contact us.
Q4: Do you support online order or your products?
A4: Yes,we are support online order, you are easy to set a purchase by each product page, before order, please kindly let us know the item specification and details.Then we will quickly offer base on that and modify the price online.After check the update price,you can pay deposit.
Q5: How long is your delivery time of parts products,such as vacuum pulse cleaner of extruder,confluence core,feeder of extruder,ridge tile accessories mould etc.?
A5: We have large stock, 3 days for stock items,7-15 days for production.
Q6. Can we just buy one machine for example shaping machine or cutter, not the whole production line from your side?
A6:Yes,You can rest assured to buy any single machine, because these are very mature machines, it will certainly cooperate very well with your existing production line.
Q7.What about the installation and commissioning test service of the whole production line?
A7:We will send 2 of experienced technicians for installation and commissioning the machines.The duration of the stay of the engineers will be determined by working condition.And they will also assume the responsibility of training your operators, to teach them about machines operation and daily maintenance, and also the handling of common failures.
Q8.How long is your products warranty?
A8:We shall warranted all of our products within 12 months after you received them.
Q9.If the machine any part is broken some day,how can we get help from you?
A9.If the machine part is broken during warranty we will sending spare parts to you without any charge and help you make it change to new by phone or wechat or video.If there’s any equipment damage caused by the your wrong operating, and we will supply equipment by preferential price.
Q10. Can you provide the factory information which buy and use your machines for us visit and reference?
A10:Yes,we can show you our customers’ information for your reference.We always keep very good relationship with our customer factory, and if you want to know more about our machines and services, and even about product cost and quality control, our customers will share with you without reservation under our referral.