Initial Naturals Code:
Sodium Hyaluronate 95% &Glucuronic Acid≥46% by HPLC
White or almost white powder or granuler
Sealed storage in dark, cool, dry place and keep away from light
1. Hydrates Dry, Aged Skin
2. Helps Reduce Wrinkles
3. Sores, Sunburn and Wound Repair
4. Lubricates Achy Joints
Q1: Are you manufacturer or trading company?
A1:Manafacturer.Welcome to visit our factory and make an audit.
Q2:Can I get some samples?
A2:Yes, 10-20g sample for free(not including Fedex shipping charge).
Company principle:sample freight charge would be deducted from the further order.
Q3:What's your MOQ?
A3:Normally MOQ for commercial order is 25kg.
However, 1kg can be available to support your trial order and testing purpose.
Q4: How to confirm the ingredients quality before placing an order?
A4:All goods would be qualified before shipment, please see below:
1. ingredients quality is quoted according to COA or TDS(Technical Datasheet of Specification).
2. Free sample can be supplied for quality testing and confirmation.
3. Visit our factory and do factory audit are welcomed.
4. Tailor-made ingredients can be provided, sample also can be provided before orders.
5. Cooperate with independent third party lab such as SGS,Pony,Eurofins and could show report.
Q5:How do you treat quality complaint?
A5:We build up a professional After-Sale Team to feedback to you. Please follow the guide lines:
1. Please take detailed photos of ingredients with well packages.
2. Please calculate the quantity of defect ingredients with picture listed.
3. Please send us the complaint sheet with more clearer details by e-mail.
The After-Sale Team will do research and submit the investigation report with our OA&QC Department.
Solution for reference:
1. If the package damage problem, make sure ingredients are fine. We will provide new package for free.
2. If ingredients have minor defects, we will try our best to give you discount and compensation.
3. If there is critical problem.We would do inspection and provide replacement after got your approval.
Q6:Can you guarantee I can get my goods without any custom problem?
A6:Yes,We have exported ingredients for more than 10 years and have professional experiences for
Custom Declare and documents preparation.And we also could introduce you some local forwarder agent
to show some help.