Q1. Is Goldisgood a factory or trading company?
A: Goldisgood is a factory, we are professional manufacturer of infrared terrace heaters and heating lamps since 2008.
Q2. Where is your factory? Can I visit your factory?
A:We're in city Nanning, middle of China. It's 1 hour by plane from Guangzhou, 1 hour 30 minutes by plane from Shengzheng.
You are warmly welcome to our factory, we will be happy to show you our production, QC, warehouse, etc.
Q3. Can I have samples? Is it free?
A: Yes, we are happy to offer samples for you to check and test. Depends on sample quantity and product model, we will confirm with you whether it's free sample or not.
Q4. How long shall I wait for quotation? And samples?
A: Usually we will quote you the best price within 24 hours after your inquiry.
As for samples, it will take 5-7 days.
If it's special customized heating lamp, the time needed for samples could be longer.
Q5. What is your term of delivery?
A: We accept FOB, CIF, EXW etc. Please choose the one which is the most convenient and cost effective for you.
Q6. What about the lead time for mass production?
A: It depends on the order quantity and the season you place the order. Generally speaking, the lead time of MOQ is about 15 to 20 days. We suggest that you start inquiry at least two months before the date you would like to get the products at your country.
Q7: Do you offer guarantee for the products?
A: Yes, it must be. We guarantee 2 years for heaters and 5000-8000 hours for heating lamps. If it's customized heating lamp or heating unit, we will confirm with you the guarantee period in formal quotation together with data sheet.
Q8: What type of payment do you accept?
We also accept Paypal, Aliexpress, Western Union for small amount.
Q9:Is it OK to print my logo on product?
Yes, it's possible. But please kindly note we have MOQ request for different products. We highly recommend you using Goldisgood brand, we will offer you extra discount.
Q10: Can you do the design for us?
Yes. We have a professional team having rich experience in box design and manufacturing. Just tell us your idea and we will help to carry out your ideas into perfect packing boxes. It does not matter if you do not have someone to complete files. Send us high resolution images, your logo and text and tell us how you would like to arrange them. We will send you finished files for confirmation.