Q1: Are you a factory or trading company?
A: We are a factory established for over 10 years.
Q2: Can I order some samples for our testing?
A: Sure, we welcome sample order to test and check quality.
Q3: How long will it take to delivery?
A: For sample order ship by air or by express is about 5-7 days depending on destination. For formal order ship by sea it takes 35-50 days depending on different destination.
Q4: Can you accept OEM / ODM service?
A: Yes, we have our own manufacturer so we can produce products as per your need. you can customize your own product.
Q5: Can we use our logo on the product?
A: yes, we can mark the product with your brand name or logo, it will helps you in branding and promotions.
Q6: How can I pay?
A: 30% deposit advance by T/T and balance before shipping.
Q7: Can I have a sample order ?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q8: Do you have any MOQ limit ?
A: Low MOQ, 15pcs for sample, checking is available.
Q9: How do you ship the goods and how long does it take to arrive?
A: We usually ship samples by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.Mass orders usually go by sea.
Q10: How to proceed an order ?
A: Firstly let us know your requirements.
Secondly We quote according to your requirements or our suggestions.
Thirdly customer confirms the samples and places deposit for formal order.
Fourthly We arrange the production.
Q11: Is it OK to print my logo on product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.