Q1:Could I get catalogue or price list from you?
A:Of course you can. Please leave your email address on Alibaba,or please send email to my mailbox. My email is email@example.com Then I will send you the information you need at first time.
Q2:Could I buy samples from you?
A:Of course you can. We can offer sample service.
Q3:How could I get the samples?
A:Please send the item number you interested in to me, I will calculate the amount for you, and we will send them by TNT, Fedex and so on. If you have express account, that's will be better.
Q4:Where is your port?
A:We export to your country from Ningbo Port in China.
Q5:What about the payment?
A:30%T/T before production, 70% before shipping.
Q6:What's your delivery time?
A: 7 Days for sample orders. 20-25 days for mass production orders (based on different quantities)
Q7: Are you manufacturer?
A: Yes, we are the manufacturer with R&D, production, sales and service supply.
Q8:Can I get your products with our logo and design?
A: Yes, of course you can. You can design the label and carton of the product, then we will be responsible for production and posting.
Q9: What is the relationship between KEMAN and NATUREWATER?
A: KEMAN and NATUREWATER are different brands of our company. The main products of KEMAN are water softeners and control valves, and the main products of NATUREWATER are water filters and RO machines.
Q10: What's your warranty?
A: Our warranty is 1-3 year. But normally, our machine can work 5 years before repair.