Q: 1. Can I have a sample order?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q: 2. What is the lead time?
A: Sample needs 1-3 days, mass production time needs 10-25 days for order less than 5000 pcs. Time is negotiable.
Q: 3. Do you have any MOQ limit?
A: No. 1pc is our MOQ.
Q: 4. How do you ship the goods and how long does it take arrive?
A: Sample order, we usually suggest the shipping by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. To bulk order air or sea shipping is suggested.
Q: 5. What is the warranty for the products?
A: Yes, we offer 1 year warranty for the products.
Q: 6. How is your after-selling service?
A: We have after-sales technical team, provide 24 hours online technical support.
Q: 7. Do you supply OEM service?
A: Yes, We support OEM like logo printing or box customization on quantity of hundreds.