1. Q: Are you manufacturer or trading company?
A: We're a professional manufacturer, with rich experience more than 20years.
2. Q: Can your products be customized?
A: Yes, we can produce pen and package according to your request.
3. Q: Can I get a sample?
A: Yes, we can arrange the samples as your request.
4. Q: What can I do if goods received are damaged?
A: Generally, we supply 1 year warranty with our products, meanwhile any defective products, please send uspictures, video or defective samples, we need to check it firstly. Furthermore, the warranty doesn't cover any damaged products caused by improper use.
5. Q: Where is your factory? How can I get there?
A: Our factory located in Shanghai, China. It is my pleasure to pick up you from Hongqiao or Pudong airport.