Q1:Can I have a sample order?
A1:Yes,After price confirmation, you can require for samples to check our quality.
Q2:When will you arrange shipment for me?
A2:Sample usually needs 7 days, mass production time needs negotiation.
Q3:How would the goods be shipped and how long does it take to arrive?
A3:We ship via DHL , UPS , TNT and by Sea normally. It usually takes 3-5 days to arrive.
Q4:How to process an order?
A4:Firstly you can send me your requirements. Secondly we will quote you our best price. Thirdly pls confirm the samples and places deposit for formal order. Fourthly we arrange the production.
Q5:When can I get a quote?
A5:We usually quote within 24 hours after we get your inquiry.
Q6:What terms of payment do you accept?
A6:We accept T/T and L/C, as well as Alibaba Trade Assurance Order.
Q7:Can I print my logo on the product?
Q8: Does Dar Yeek support door-to-door shipping? dropship?
A8: Yes. Normally we confirm the solution of shipmemt according to clients' demands. If you want us to help you to make customs clearance, we would like to do that. We support dropship.
Q9: Can we do series and parallel connections by ourselves (12volt battery)?
A9: Yes. But, we should pay attention to the below tips: a.: Connect the same spec. battery pack. Please don't mix them. b.: The voltage difference of the connection batteries should be 50mV below. c.: Support 4 series OR 4 parallel connections. Please don't do series and parallel connections at the same time. d. If we don't obey the tips, It may cause battery damaged or shorten the battery lifespan.
Q10: How can I resell lithium batteries well in my market?
A10: Do market research, set your focus application field, learn more knowledge about lithium batteries. build your own brand. We can work together with you to explore the market.
Q11.: Why Dar Yeek guys ask me so many questions? I just want to know the price !
A11: Sorry for annoying you. But the discharge current, voltage, etc. Information is very important for us to produce the correct battery for you. If we produce a battery that can not achieve the real application discharge current, size, etc. That will put both of us in a very embarrassing and lose-lose condition. We also have a price list, but it is only for your reference. We should confirm the discharge current etc. Information before we produce your orders.
Q12: Does Polinovel battery include BMS? Can we use it for the vehicle?
A12: Yes, our battery pack includes BMS, you can use it for low-speed vehicles. And make sure the discharge current can meet the application request. If you want to use the standard vehicle, please inform us, we need to adopt a more complex design BMS and different technology solutions.
Q13: What is your warranty?
A13: Our standard warranty is 2 years. Our battery lifespan can be used for at least 8 years for a normal 1 cycle per day. We have complete warranty policy documents, please feel free to contact us to get them.