Q: How many production lines do you have?
A: We have 7 spunlace production lines in 2020, and the 8th production line will beready at the end of 2021, the 9th production line will be ready in 2020.
Q: Can you accept customization?
A: Yes, we offercustomized service. You can custom every similar product you want.
Q: Can I get some free samples?
A: If you need some samples totest, we can make as per your request. Samples are free, but you should undertake the freight.
Q: How much the transportationfreight of samples?
A: The freight depends on the weight and packing size and your area.
Q: What is the material of your products?
A: Our spun lace products are made of viscose, polyester, wood pulp and polypropylene in different rate.
Q: Are the ingredients ofthe product reliable?
A: Our products are all in high grade, we use Canadian imported high quality woodpulp, Austria imported viscose polyester and brand new polypropylene.
Q: How does your factory do regarding quality control?
A: Quality is priority. We always attach great importance to quality controlling from the very beginning to the end.
Q: Do you provide certificate?
A: All tests required for export are provided.
Q: How to order?
A: After communicating and confirming with the sales,please send us the detailed information of your order by e-mail or fax, and we will make corresponding order contract and return it to you. Order details include:
1) Product information-Quantity, Specification (Size, Material, Technological), Quantity, if needed and Packing requirements etc.
2) Delivery time required.
Q: How long is the general delivery date?
A: This will decide according to specific condition, our usual delivery time is 30 days.
Q: What is the payment process?
A: We provide two ways for payments:
Q: What should I can do when I find something wrong with our goods upon receipt?
A: Please inform our businessman immediately, we will reply in 12 hours and give solutions in 24 hours.
Q: Is there someone I can talk to if I have more questions?
A: For additional questions about these and other Soonerclean® brand products, call 86-10-67162010 / 67161183, Monday through Friday, 9 a.m. to 6 p.m.(SGT).
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