1. Q: Are you a manufacturer or trading company?
A: We are a professional manufacturer of smart home appliances with our own factory, strong R&D team, integrated sourcing, and supply chain.
2. Q: What certificates are you able to offer if possible?
A: We are able to provide certificates such as CE, RoHS, FCC, KC, EMC, etc.
3. Q: Do you provide samples? How long does it take?
A: Yes, we're happy to provide samples for your testing. You need to pay for the samples and shipping costs. For our regular items, samples can be sent within 3 days.
4. Q: Do you accept OEM/ODM orders? Is it OK to put my logo on the products?
A: Yes, we welcome OEM/ODM orders. Please talk to our sales representative about your specific requirements and we will work out the pricing and product solutions for you. For a customized logo, please provide the logo file in an editable AI or PDF format.
5. Q: What's your MOQ? Do you accept small orders?
A: We suggest to order in one full carton per item. Assorted items and colors are also accepted, prices will be higher if you only order 1pc or 2pcs.
6. Q: How's the quality and warranty?
A: Quality is always the top priority for our products. By imposing the most stringent expectations on ourselves and by setting high-quality standards and controls, we are able to guarantee consistently high product quality. We provide a 1-year warranty from the date of purchase for all our products.
7. Q: How to make orders with you?
A: We're an Alibaba Gold Supplier supports Trade Assurance, you can place orders directly by clicking "Start Order" at the product listing page, or to ask our sales staff to issue the Trade Assurance order for your confirmation.
8. Q: What payment methods do you accept?
A: You can pay through Alibaba's secure payment platform by credit/debit card, wire transfer-T/T, Western Union, etc. We also accept payments by PayPal or by T/T offsite.
9. Q: How do you ship the orders?
A: We offer a variety of courier services and options depending on the destination and time. Delivery time can vary a lot per country, but typically is about 3-15 days by express shipping (DHL, FedEx, UPS, EMS, and other courier services).