Q: I am not sure if this machine can work on my product or not, how do I choose?
A: We will help you choose the suitable machine and give you solution, you can tell us the material of product, shape of workpiece, marking position, marking content size, and marking depth requirement.
Q: Is this machine easy to operate, what should I do if I don't know how to use it?
A: We send installation and operation manual with machine, operation video, online training via Skype, Wechat, Whatsapp, phone conversation etc. are available. Staff training in our factory is free of charge, if needed, we can send our engineer overseas for training.
Q: If machine is out of order, what shall I do?
A: We provide one year warranty for machine, two years warranty for laser generator.
If find problem, please contact us, we will reply you within 24 hours and help you find out problem then figure it out. We provide lifelong maintenance and replacement parts.
Q: What are the interface language options of marking software?
A: The marking software interface language options are English, Korean, Japanese, Chinese simplified, Chinese traditional.
Q: Will the package be strong enough because it might be multi-way transportation.
A: We have three layers, for the inner layer, the machine is wrapped with waterproof shrink film. The outside layer is strong wooden case free of fumigation. Between these two layers, we will fill EPE foam, bubble bag, carboard and so on to avoid the machine damage by shaking.
Q: What is the delivery time?
A: Commonly the lead time is 5 working days after receiving payment. For customized machines and large quantity order, the lead time will be longer.
Q: What is the payment terms?
A: We accept payment by TT, LC, Paypal, Western Union, Mastercard, VISA, Cash, Alibaba trade assurance etc.